Policy Page

Refund Policy

At Desi Growth Media, we strive to deliver high-quality digital services and products. Since we offer non-tangible, irrevocable digital goods and services, refunds are handled carefully and on a case-by-case basis.

1. General Refund Policy

Refund requests must be submitted within 3 days of the purchase date.
Our support team will first review and attempt to resolve your issue.
If the issue cannot be resolved and you are not satisfied, we may approve a refund.

2. Quality Assurance

We build and deliver our services, templates, and digital assets with extreme care and thorough testing.
If you experience any issues, our team is committed to helping you resolve them promptly.

3. Eligibility for Refund

A refund (full or partial) may be granted only if:

The product/service is broken or not functioning as promised
The delivered item is significantly different from what was advertised
Required features mentioned on the sales page are missing

4. Partial Refund Clause

If the issue cannot be resolved, we may offer a partial refund (up to 50%) within 1 day of purchase, depending on the nature of the issue.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Issues caused by third-party tools, plugins, themes, or software
Lack of technical knowledge or inability to use the product
Change of mind after purchase
Delays caused by client-side approvals or communication gaps

6. Renewals

For subscription renewals, refund requests must be made within 24 hours of renewal
After this period, renewal payments are non-refundable

7. Refund Discretion

All refunds are processed at the sole discretion of Desi Growth Media after evaluating the request and issue.

8. Contact for Refund Requests

To request a refund, please contact our support team with:

Order details
Issue description
Supporting screenshots (if applicable)

If you’re not sure whether a product is right for you, please contact us (desigrowthmediaagency@gmail.com) | +91- 9511396875 with your questions before making a purchase. We will be happy to assist you.

Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.

By purchasing a Services(s), and/or an extension(s), and/or a theme(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.

Personal identification information

Our Privacy Policy was last updated on [03-03-26].

This Privacy Policy governs the manner in which the website collects, uses, maintains, and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by [Desi Growth].

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, where appropriate, email addresses. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

[Desi Growth] may collect and use Users' personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To send periodic emails

We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

[Desi Growth] has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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